Quality Improvement and Education Manager, Registered Nurse (RN), Long Term Care

Location:Toronto, Ontario


Our driving force is the well being of our seniors. We are a non-profit organization dedicated to providing exceptional quality care and services to the seniors in our community that enhance their physical, mental, emotional and spiritual health. By staying at the forefront of the community’s ever-changing needs, our service is second-to-none. We offer a unique cultural setting and we are proud to recognize the customs and traditions of residents who are of a predominantly Greek ethnic background – but with a long-standing commitment to provide for the needs of individuals from diverse backgrounds.

Position Overview:

Reporting to the Administrator, the Quality Improvement and Education Manager provides leadership and expertise in the assessment and review of risk and quality of resident care and in the application of quality improvement and change management principles and practices.

This position is also responsible for leading the accreditation process and integrating accreditation principles and standards within the home, assisting the Home with compliance. In addition, the role will be responsible for staff education including management of Surge Learning.

Major Responsibilities:

  • Lead the Accreditation Process for the Home including organizing, preparing and overseeing all Accreditation initiatives
  • Use risk management frameworks, tools and protocols to identify, monitor, analyse, quantify and report quality, safety and risk situations across the Home with the objective of improving and enhancing the resident and family experience
  • Conduct scheduled audits, prepare reports and lead improvement activities based on the results
  • Monitor, review and analyze performance measurements (internal and external e.g. CIHI data) and quality indicators for the Home and produce accurate reports summarizing results including variances, trends and educational needs for the Administrator (e.g. balanced scorecard report, Report for the LTC Committee)
  • Lead the Best Practice Committee and participate in various other committees (e.g. Quality Management, IPAC, LTC,) and other committees as assigned
  • Participate in the development of programs to ensure indicators are developed to monitor the success of the program (e.g. Palliative Care)
  • Monitor and Collaborate with the interdisciplinary team to ensure program evaluations are compliant with the Fixing Long Term Care Act
  • Provide input into the development of the annual goals and objectives
  • Collaborate with the IPAC lead to ensure there is a centralized report of audits and quality initiatives
  • Guide the home in the annual development of the Quality Improvement Plan (QIP) and the development of the Ministry’s Quality Initiative Report
  • Coordinate the annual Resident, Family and Employee annual experience survey process by collaborating with Family and Resident Councils
  • Lead the staff education program utilizing Surge Learning, Group and 1:1 education in compliance with the Fixing Long Term Care Act
  • Work to instill a quality management philosophy within the home


  • Current Certificate of Competence from the College of Nurses of Ontario
  • Certificates in Quality Management tools and methodology would be an asset
  • Comprehensive knowledge of health care practices
  • Effective human relations skills and demonstrated commitment to working with seniors
  • Excellent communication skills and the ability to work independently and collaboratively are essential
  • Leadership training and excellent assessment and communication skills
  • Supervisory experience in the long-term care sector
  • Knowledge of long-term care and applicable legislation
  • Expertise in computer skills (Microsoft Office, RAI-MDS, Policy Medical, Excel)
  • Demonstrated ability to facilitate meetings and committees


  • A competitive compensation plan has been designed to attract top performers.

Please apply in confidence to:

Christine Melnyk
Maxwell Management Group Ltd.
1-855.305.4078 ext. 214

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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