Manager, Communications

Location:Calgary, Alberta

Maxwell Management Group Ltd. is proud to partner with

Mosaic Primary Care Network in the search for a

 Manager, Communications to join their team.

Company Overview:

Mosaic Primary Care Network (MPCN) is a group of family doctors and healthcare professionals that provide primary health care, in partnership with Alberta Health Services. Our Primary Care Network serves more than 367,000 patients in the northeast and southeast of Calgary.

Our vision, “Better Health For All”, honours our area’s diversity of cultures. We recognize the need to consult with and respect the health goals of each local community group. While each network provides primary care services, priorities are set locally. Each PCN designs programs and services to best meet local needs, which vary from area to area. This flexibility to develop local solutions to local health issues makes each PCN unique.

Position Overview:

The Manager, Communications reports to the Director, Business Operations, and oversees a small team of specialists and coordinators. The role requires an individual who is both strategy and process driven while also creative in translating information for both internal and external audiences. Strong writing and superior time and project management skills are essential.

The Manager, Communications is responsible for the successful sharing of information that weaves together the stories of our Mosaic community, employees and partners with a focus on our Mosaic PCN programs and services. A knowledge of evolving communications best practices and a mindset for continuous learning is important in this role. The manager works to build strong relationships both internally and externally in order to achieve our vision, mission and business plan priorities.

This portfolio operates across the local, zonal and provincial levels to ensure that Mosaic Primary Care Network is supporting outcomes in alignment with the Patient’s Medical Home (PMH) model, and the organization’s vision, mission, and business plan, as well as Provincial PCN objectives.

Key Responsibilities:

  • Develop and coordinate communications plans in support of key organizational priorities and projects in collaboration with departmental teams.
  • Ensure the integrity and consistency of the Mosaic Primary Care Network brand across all channels.
  • Develop strategy and content for internal and external audiences that drives awareness of programs and services as well as positive brand reputation for Mosaic Primary Care Network.
  • Provide communications counsel to and develop messaging for members of the executive leadership team.
  • Provide performance, leadership, coaching and mentoring to staff related to best practice, professional conduct, contribution to the PCN vision, relationship management and stakeholder engagement.
  • Mitigate and manage issues that may affect the reputation of the organization among stakeholders such as government, patients, physicians and employees.
  • Lead the development and execution of strategies to drive positive interactions via digital platforms.
  • Support the development and review of standardized systems and reports on progress and outcomes in line with zone and provincial accountabilities in collaboration with internal and external stakeholders.
  • Oversee and facilitate coaching and performance management to ensure all team members understand their key accountabilities and perform to the expected level.
  • Actively participate in efforts to evaluate and enhance the quality of outcomes through QI processes and working closely with the Evaluation and Measurement team.
  • Facilitate the adoption of a culture of continuous quality improvement.

Skills & Knowledge:

  • Bachelor’s Degree in Communications, Journalism, Public Relations or Business Administration or related field, plus a minimum of 5 years of progressive related experience, including a minimum of 3 years supervisory experience.
  • Relevant memberships such as IABC (International Association of Business Communicators) or CPRS (Canadian Public Relations Society) are considered as assets.
  • Experience implementing and communicating organizational change, program planning, project management.
  • Experience and comfort with public speaking and presenting to diverse groups of stakeholders.
  • Advanced proficiency in Office 365 including Word, Excel, Power Point, One Note, TEAMS and SharePoint.
  • Experience with design platforms such as Adobe Creative Suite and online communications platforms (such as Constant Contact, MailChimp, Envoke) as well as WordPress is required.


  • A competitive compensation package has been designed to attract qualified candidates.

Please apply in confidence to:

Janice Wagner
Maxwell Management Group Ltd.
1-855.305.4078 ext. 209

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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