General Manager, Senior’s Housing


Vancouver, British Columbia

About our Client:

We offer intimate, well designed, comfortable and affordable living arrangements for independent seniors. Located near Commercial Drive, adjacent to parks and recreation facilities, handy to public transportation and within a “walkable” community; you will not find a better setting for seniors who want to enjoy the benefits of the “total community” – right on their doorstep.
We are located in a quiet residential neighbourhood, right across from John Hendry Park and Trout Lake. This prime location is near medical services, senior services, public transportation and shopping.
We are proud to offer 74 affordable suites in a homelike atmosphere. Our Supportive Living is independent apartment living for seniors that offers the added benefit of having a variety of hospitality and support services.
It’s just a short walk to public transportation and is within easy reach of Vancouver, Burnaby and Coquitlam.

Position Overview:

The General Manager is responsible for overseeing all aspects of the day-to-day operations of the seniors’ supportive residence. Responsibilities include, but are not limited to, the delivery of weekly housekeeping services, daily food services and daily recreational activities for the residents. The General Manager is responsible for the managing of all aspects of the building operations in collaboration and coordination with the Operations Department.
The General Manager is responsible for supervising all staff members, and works directly with the Senior Leadership Team and external stakeholders on marketing and advertising to fill vacancies in a timely manner, managing the budget and financial performance, doing strategic planning, and pursuing innovative strategic objectives.


  • Works with the Staff and Senior Leadership Team in setting direction and fostering effective teamwork.
  • Oversees the day-to-day administration within the community.
  • Maintains confidential files including resident records, applications and medical information, staff related files, maintenance and operational records, food and housekeeping services related files, and operational permits and licenses.
  • Coordinates the development and administration of policies, procedures, protocols, and guidelines.
  •  Oversees the entire accreditation process with BC Seniors’ Living Association, and in particular the bi-annual Seal of Approval assessment.
  • Ensures that the community operations utilize best practices and remain in compliance at all times with the accepted Seal of Approval standards of quality and service.
  • Effectively manages the day-to-day operations.
  • Ensures the building is well maintained and that repairs are completed on a timely basis.
  • Works directly with the Director of Finance and Senior Leadership Team in preparing the annual operating budget.
  • Monitors financial performance, and manages and approves expenditures within the authority delegated and within the approved budget.
  • Monitors the performance of staff in accordance with the the Home’s Staff Professional Development Plan.
  • Determines and recommends staffing requirements and manages the recruitment, training and professional development.
  • Coordinates advertising campaigns with various marketing and advertising agencies to ensure the community is well represented and maintains a high profile in all virtual and written mediums.


  • Completion of a Seniors’ Living Management Certificate or Social Housing Management Certificate or equivalent experience.
  • Ability to assess complex situations, establish priorities and take appropriate action.
  • Ability to work under tight timelines with multiple priorities, coordinate workflow, organize workload, supervise staff and direct and support the work of others.
  • Excellent Communication Skills – the ability to effectively communicate orally and in writing in a professional manner.
  • Minimum of three (3) years recent related experience as a General Manager, Assistant Manager or Department Head in the area of housing management for seniors, preferably in a seniors’ supportive or assisted living residential community.
  • Hospitality management experience and demonstrated organizational, prioritization and leadership skills.
  • Not-for-profit career experience is preferred.


  • A competitive compensation package has been designed to attract top performers.

Please apply in confidence to:

Janice Wagner
Maxwell Management Group Ltd.
1-855.305.4078 ext. 209

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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