FILLED JOB
Director, Member Services and Engagement
Location:Calgary, Alberta
Maxwell Management Group Ltd. is proud to partner with
Mosaic Primary Care Network in the search for a
Director, Member Services and Engagement to join their team.
About our Client:
Mosaic Primary Care Network (PCN) is a group of family doctors and healthcare professionals that provide primary health care, in partnership with Alberta Health Services. Our Primary Care Network serves more than 367,000 patients in the northeast and southeast of Calgary.
Our vision, “Better Health For All”, honours our area’s diversity of cultures. We recognize the need to consult with and respect the health goals of each local community group. While each network provides primary care services, priorities are set locally. Each PCN designs programs and services to best meet local needs, which vary from area to area. This flexibility to develop local solutions to local health issues makes each PCN unique.
Position Overview:
The Director, Member Services and Engagement, is a key leadership role within Mosaic PCN and is responsible and accountable for providing overall leadership and strategic oversight to physician membership, employee, and community engagement in support of the vision, mission, values and goals of Mosaic PCN and the Patient’s Medical Home.
As part of the Executive Leadership Team, this position recommends strategic direction and provides overall expertise in planning, designing, implementing and evaluating sustainable member services, engagement and Patient Medical Home programs to support quality improvement and comprehensive patient care in line with Zone, Provincial and Federal directives. At a community level, this position identifies and stewards collaboration strategies with internal and external stakeholders (including government, partner organizations, patients, etc.) through effective communications, government, and community relations practices.
The Director, Member Services and Engagement, provides strategic leadership, support and guidance to a Senior Manager and other members of the management team involved in activities serving key stakeholder groups including the Calgary Zone, primary healthcare providers, employees and the community at large.
Qualifications:
- Master’s degree in Business, Commerce, Marketing, Communications or Healthcare Administration highly preferred, with a minimum of 8-10 years of progressive senior leadership experience.
- Demonstrated ability to manage and manipulate data from a variety of sources and utilize sophisticated analytical methodologies.
- Demonstrated experience interpreting and applying the terms of a union collective bargaining agreement is an asset.
- Ability to coach and mentor, including the ability to inspire and build confidence in others.
- Ability to navigate political, policy, financial and process constraints in a team based and collaborative environment.
- Sound critical thinking, decision making, and problem-solving skills.
- Demonstrated ability and willingness to work in a changing and dynamic environment that requires initiative, flexibility, and balancing of competing priorities.
- Exceptional written and verbal communication skills, including building and delivering presentations in group sessions.
Compensation:
- Excellent compensation package designed to attract star performers.
Please apply in confidence to:
Janice Wagner
Maxwell Management Group Ltd.
janice@maxwellmanagementgroup.com
1-855.305.4078 ext. 209
Leaders Helping Leaders … We Welcome Your Valued Referrals!
If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues.
We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.
If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
