Manager, HR and Labour Relations

Location:Calgary, Alberta

Maxwell Management Group Ltd. is proud to partner with

Mosaic Primary Care Network in the search for a

 Manager, HR & Labour Relations to join their team.

Company Overview:

Mosaic Primary Care Network (MPCN) is a group of family doctors and healthcare professionals that provide primary health care, in partnership with Alberta Health Services. Our Primary Care Network serves more than 367,000 patients in the northeast and southeast of Calgary.

Our vision, “Better Health For All”, honours our area’s diversity of cultures. We recognize the need to consult with and respect the health goals of each local community group. While each network provides primary care services, priorities are set locally. Each PCN designs programs and services to best meet local needs, which vary from area to area. This flexibility to develop local solutions to local health issues makes each PCN unique.

Position Overview:

Reporting to the Director, HR & Patient Relations, the Manager, HR & Labour Relations is responsible for developing and managing the strategy and processes related to human resources programs, policies and procedures, managing all aspects of employee and labour relations and learning and development. This position oversees the full HR cycle: identify and assess people requirements, recruitment, onboarding, professional development, performance management, compensation, rewards and recognition, and managing employee exits. This position oversees the day-to-day HR operations, supervising the HR department, introducing new initiatives to develop our leadership team and other staff, employee satisfaction and engagement, and contributing to strategic initiatives. Collaboration and partnership with the leadership team, other PCNs, vendors and other partners is a critical component of this role.

Key Responsibilities:

  • Ensure HR strategies are in alignment with the organization’s strategic priorities and values that increase organizational performance, enhance organizational culture, and manage organizational change.
  • In collaboration with the Director, provide oversight of HR operations and implementation of policies and programs, orientation, training and other areas.
  • Provide guidance to leadership and team regarding the interpretation, application and administration of the collective agreement and MPCN policies and procedures.
  • Oversee and provide guidance on (re)classification, grievance, disciplinary and other workplace conduct issues.
  • Oversee administration and management of HRIS, ensuring compliance to the collective bargaining agreement.
  • Maintain and provide consultation on effective recruitment, selection and retention processes.
  • On a regular basis, oversee MPCN’s total compensation program to ensure it remains competitive, including participation in market surveys, review pay policies, benefit plans and renewals, group pension plans and employee recognition plans.
  • Oversee the design and development of organizational and HR KPIs which align with the Business Plan and provide improvement opportunities.
  • Lead the creation of a learning organization that encourages leadership development, talent management, retention and succession planning.
  • Create and update human resources policies and guidelines in accordance with applicable legislation.

Skills & Knowledge:

  • Bachelor’s degree in Human Resources or Business Management and ongoing commitment to professional development.
  • CPHR designation is preferred.
  • Union environment, preferably labour relations within healthcare.
  • 7 years progressive human resources experience in different functional areas, including minimum 3 years supervisory experience.
  • Experience and in-depth knowledge in different areas of HR including policy and guideline development, employee and labour relations, HRIS, recruitment, performance management, disability management, and compensation and benefits.
  • Demonstrated experience in change management processes and principles.
  • Strong leadership skills, with a commitment to accountability and working collaboratively.
  • Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency and fairness.
  • Exceptional attention to detail and strong organizational skills.
  • Ability to anticipate needs, think critically and provide thoughtful responses and
  • recommendations.
  • Excellent interpersonal and communication skills, ability to effectively interact with different stakeholders and navigate challenging or delicate conversations with tact and diplomacy.
  • Strong knowledge of provincial employment legislation and ability to interpret and apply to the Collective Bargaining Agreement.
  • Proven negotiation and conflict resolution skills.
  • Health-care experience in a unionized setting is an asset.


  • A competitive compensation package has been designed to attract qualified candidates.

Please apply in confidence to:

Janice Wagner
Maxwell Management Group Ltd.
1-855.305.4078 ext. 209

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


  • Drop files here or
    Accepted file types: pdf, doc, docx, rtf, txt, Max. file size: 2 MB, Max. files: 2.
      You may upload up to 2 files. Each can be up to 2MB.
    • Enter the characters above.