Responsibilities:

Quality Care and Service

• Provides comprehensive leadership of resident care services.
• Plans, coordinates, directs and monitors the effectiveness of all operational activities within the nursing department, ensuring those activities are aligned to the home’s strategic plan.
• Promotes a resident-centered care approach that engages residents, family members and employees to provide care that meets the individual needs of our residents.
• Ensures that all residents receive appropriate and individualized resident-centered care for their physical, mental and emotional well-being and encourages activities that maximize independence and enhance quality of life.
• Ensures compliance with all relevant legislation, Ontario College of Nurses professional standards and HM LTC policies/procedures.
• Organizes, guides, monitors, evaluates and improves the quality of resident care, including reviewing relevant Inspection Protocols and addressing any gaps in delivery.
• Ensures that all required nursing committees are properly functioning within their areas of responsibility and terms of reference.
• Acts in a leadership capacity to ensure that employees foster positive customer service with all residents and families in their day-to-day work.
• Fosters a strong relationship with the Medical Director.
• Leads quality improvement initiatives related to mandatory programs (e.g. Skin & Wound, Pain, Falls, Restraints, Antipsychotics Reduction, Palliative Care, etc.).
• Leads investigations into resident/family concerns in accordance with the legislative requirements and operational policies and procedures; liaises to assist in problem resolution.
• Participates and supports the resident admission, transfer and discharge process; works closely with social workers and registered staff to ensure smooth transition and the development of care plans.
• Ensures all resident care plans and documentation is collected, used and disclosed in accordance with HIPPA and regulatory requirements, including access to personal health information.
• Understands RAI MDS software and maintains computer literacy on other necessary software; oversees the maintenance of accurate and complete clinical records of residents.
• Ensures that High Intensity Needs Funding (HIN) is utilized as required to meet complex resident needs; ensures that HIN applications are submitted to the Ministry of Long-Term Care (MLTC) in accordance with the Ministry guidelines.

Excellent People

• Establishes and maintains a work environment focused on empowering employees to achieve organizational objectives through the effective organization and delegation of work assignments, clear communication of organizational expectations, and achievement of shared goals.
• Manages the Resident Home Area Managers to ensure excellent resident-centered care; provides mentorship to and supports skills development of the nursing leadership team.
• Oversees the recruitment, training, performance, evaluation, discipline, termination, scheduling and ongoing supervision, leadership, coaching and mentoring of the nursing staff (RPN, RN, RPN, PSW, etc).
• Fosters a positive and collaborative work environment, promoting teamwork, communication, and professional growth among the nursing staff.
• Manages the Scheduler and ensures adequate staffing levels are maintained at all times; develops additional plans to ensure staffing levels are achieved; ensures that a robust scheduling process is in place.
• Ensures adherence to collective agreements and Humber Meadows policies and procedures as it relates to human resource management and performance, infection prevention and control, financial management, health and safety and resident care program/services policies, procedures and protocols.
• Works in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
• Ensures all registered team members provide appropriate documentation of registration and continued learning at least annually; ensures an appropriate tracking and record system for all team member credentials.

Responsible Use of Resources

• Provides financial leadership by managing and monitoring the nursing budget, nursing envelope expenditures and fiscal plan. Takes appropriate action where variances are identified to ensure expenditures are within the budget.
• Ensures effective and efficient procurement and supply control procedures within the nursing department.

Operational Excellence

• Establishes annual departmental goals, including the specific focus/goals of each of the home’s committees.
• Ensures all incidents considered Critical Incidents as per the Fixing Long-Term Care Act, 2021 and regulations are reported to the Director in accordance with the reporting timeframes; ensures all Critical Incidents follow the reporting guidelines and that records of all investigations are kept as per regulatory requirements.
• Ensures prompt response to address concerns of residents and family members in accordance with legislative requirements and HMLTC’s operational policies and procedures; mediates appropriate responses to those concerns and ensures action plans are implemented.
• Serves as on-call nursing leader as per schedule and responds to emergency situations.
• Participates with the interdisciplinary team in strategic planning for the home.
• Maintains an organized system of records management for the nursing department.
• Supports and promotes research initiatives related to seniors’ care.
• Performs other duties as assigned, including special projects and initiatives.

Effective Partnerships

• Effectively builds positive relationships with representatives of Humber River Health, other hospitals, Ontario Health, the Ministry of Long-Term Care, Unions, Toronto Public Health, Ontario Health at Home and other organizations as appropriate.
• Works to advance seniors’ care through participation on external committees.
• Develops a strong relationship with educational institutions and a robust student placement environment.