Chief Administrator of Resident Care Services (Long Term Care Administrator)

Location:Guelph, Ontario

Maxwell Management Group Ltd. is proud to partner with The Elliott Community in the search for a Chief Administrator of Resident Care Services


The Elliott Community is proud to operate the area’s only not-for-profit continuum of care. Their Mission is made possible because of dedicated staff, who make a meaningful contribution to the lives of the residents by providing quality choices in a caring and inclusive home-like community. A tradition of promoting dignity and independence for those they serve and their families. Maxwell Management Group Ltd. is proud to partner with The Elliott Community in the search for a Chief Administrator of Resident Care Services

Position Overview:

Reporting to and partnering with the Chief Executive Officer (CEO), and as a member of the Executive Team, the Chief of Resident Care Services will play a critical role in developing and implementing the Resident Care Services strategy of the home.

This role will provide strategic oversight and sound expertise related to compliance with regulatory issues related to a Seniors Campus of Care which includes Long-Term Care (LTC), Retirement Residences and Life Lease.

This role has oversight to ensure effective delivery of all Resident Care Services at the home and participates in the development of strategic goals and implementation of facility-wide policies, procedures, and safety practices. As the Administrator of Long-Term Care, this position also liaisons with the City of Guelph’s Committee of Management.


  • Provide effective leadership and communication to establish and achieve operational and strategic objectives.
  • Ensure resident-centered care and overall compliance that meets or exceeds regulatory legislative and accreditation requirements.
  • Engage managers and employees to model the organization’s values and respect the Resident Bill of Rights to deliver high-quality care in compliance with policies, procedures, and regulatory requirements.
  • Achieve a high level of employee, resident, and family satisfaction through effective and positive working relationships with internal and external stakeholders.
  • Ensure fiscal responsibility through efficient and accountable budget management.
  • Maintain close liaison with Department Heads, other staff, volunteers, residents and families of residents, Board of Trustees, Residents’ Council, and Family Council.
  • Maintain contract renewals with current service providers, evaluating their performance on an ongoing basis. Negotiate renewal of contracts as the need arises to ensure the home receives exceptional value.
  • Stay current on issues affecting seniors’ campus of care models that have long-term care and retirement facilities.
  • Develop new policies by leading practice and ensure current policies are reviewed and revised annually by each director and ensure compliance with all legislation and CARF accreditation standards.
  • Attend Committee of Management, Board Meeting, and Committee meetings to provide regular reports to the City of Guelph and the Board upon request.
  • Respond to and investigate concerns of residents and their families, quickly taking corrective action when necessary.
  • Ensure all legislative requirements of the OHSA, ESA and WSIB are met by Directors, department heads, and supervisors.


  • A degree preferably in Health Care, Business Administration, or a related field combined with several years of progressive management experience in the operation of a long-term care Home.
  • A strong understanding of risk management and quality improvement initiatives.
  • Familiarity with legislation governing the operation of Long-Term Care and Retirement Facilities, including the Fixing Long Term Care Act, 2021, Ministry of Health and Long-Term Care standards and related legislation.
  • Working knowledge of the Retirement Homes Act would be considered an asset.
  • Proven leadership, organizational, and communication skills.


  • A competitive compensation package, including OMERs pension plan, has been designed to attract top performers.

Please apply in confidence to:

Janette West
Maxwell Management Group Ltd.
1-855.305.4078 ext. 218

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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