Director of Operations-Not for Profit- Senior’s Living

Location:Niagara Region, Ontario

Company Overview:

We are a private, non-profit and charitable organization serving just over 600 senior citizens at two locations in Niagara with a history rooted in faith and cultural heritage. Our communities offer a variety of living arrangements to fit the needs of our residents and tenants including long term care, seniors housing, supportive housing and life lease options.
Our mandate is to meet the social, physical, health and spiritual needs of seniors. We pride ourselves in our ability to really live our mission of “Excellence, Love and Dignity” with residents and staff. We provide a work environment where teamwork, staff involvement and professional development are essential for success. Our staff, leadership, and Board are progressive thinkers and supportive of each other. We offer competitive compensation and benefits.
Our Core Values:
Love – We demonstrate love in our homes by choosing to act lovingly in each interaction and treating others the way we would want to be treated and by placing other’s needs ahead of our own. Love demands action!
Respect – We demonstrate respect in our homes by acknowledging individuals and their opinions for who and what they are, for what they can teach us, and what we can learn from one another. We speak, act, and listen with respect!
Empathy – We demonstrate empathy in our homes by being understanding and sensitive and expressing a genuine concern for the welfare of others.
Quality – We demonstrate quality in our homes by being accountable to God in how we do our jobs.
Excellence – We demonstrate excellence in our homes by striving for continuous improvement through education, attention to detail, and putting forth our best effort. We assess and review our performance against ambitious benchmarks and always seek to raise the bar.
Accountability – We demonstrate accountability in our homes by acting responsibly with our resources and by openly communicating to our stakeholders. We foster an atmosphere of learning from one another.
Faith – We live out our faith on a day-to-day basis as we find in our theme verses. Our Mennonite roots embody servanthood and fellowship with other believers.
Community – We demonstrate community in our homes by strongly encouraging a sense of belonging. We accomplish this by maintaining a home-like atmosphere that provides warmth and support.
Community Leadership – We demonstrate community leadership in our homes by being involved in regional and provincial organizations that serve seniors. We are involved in our community and share best practices with those around us.

Position Overview:

Reporting to the CEO, the Director of Operations is responsible for the day-to-day operations of the organization. As a member of the senior leadership team you work collaboratively and interdependently with the Director of Finance.


Business and Strategy Success
  • Oversee and supervise divisional areas of the organization including people, property, quality, long-term care, community programs, spiritual life and IT.
  • Translate organizational strategy into actionable goals for performance and growth for employees.
  • Work closely with the CEO and Director of Finance on all matters related to the organization.
  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the rapid growth objectives of the organization.
Accountability, Performance and Quality
  • Provide timely, accurate and complete reports on the operating condition of the organization and ensure compliance to all policies.
  • Work autonomously while ensuring CEO expectations are readily met and exceeded.
  • Oversee and lead the organization to successful accreditation.
Customer Service and Development
  • Develop and build trust relationships with key customers and stakeholders within and external to the organization (employees, residents, tenants, families, volunteers, academic partners).
  • Coach and develop your team across multiple locations and over various functions to ensure they are delivering against key business metrics.
  • Cultivate and implement a coaching culture throughout the organization, providing opportunities for rising talent within the organization.


  • Master of Health Administration, MBA, or other relevant post graduate degree preferred
  • Significant management experience in Long Term Care preferred.
  • High ethical standards
  • Articulate – written and oral communications
  • Ability to formulate and express ideas and concepts clearly and concisely
  • Knowledge of the long-term care and seniors’ sector
  • Knowledge of the not-for-profit and charitable sector
  • Ability to delegate authority and responsibility
  • Ability to forge and nurture external relationships and collaborative partnerships
  • In-depth understanding of risk management, compliance and regulatory requirements
  • Excellent management and interpersonal skills
  • Ability to find methods to improve quality, efficiency and productivity, reduce costs or improve control measures
  • Provide mentoring and coaching as a cornerstone to the management career development program
  • Foster a success-oriented, accountable environment within the company


  • A competitive compensation package including benefits has been designed to attract star performers

Please apply in confidence to:

Jen Arsenault
Maxwell Management Group Ltd.
1-855.305.4078 ext. 208

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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