Maxwell Management Group’s

Culture Health Check for Healthcare Providers

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Please take our 10-Minute Culture Health Check to discover how your organization scores across 10 key areas essential to building a healthy, engaged, and thriving workplace culture (total of 48 questions).

Communication & Transparency

How effectively information flows across your organization — from leadership to staff and staff back to leadership.

Q1 — Leaders share organizational updates in a timely, transparent manner.*

Consistently true

Sometimes true

Rarely true or unsure

Q2 — Staff feel safe expressing opinions or raising issues without fear of reprisal.*

Consistently true

Sometimes true

Rarely true or unsure

Q3 — Feedback from front-line staff is genuinely considered in decision-making.*

Consistently true

Sometimes true

Rarely true or unsure

Q4 — Leaders model honesty — even when delivering difficult news.*

Consistently true

Sometimes true

Rarely true or unsure

Q5 — Communication flows both ways: management to staff and staff to leadership.*

Consistently true

Sometimes true

Rarely true or unsure

Q6 — There is a clear process for reporting concerns or ideas, and it results in action.*

Consistently true

Sometimes true

Rarely true or unsure

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Communication & Transparency Score

Leadership Presence & Accountability

How visible, approachable, and accountable your leaders are in day-to-day operations.

Q7 — Leaders are visible, approachable, and spend time “on the floor.”*

Consistently true

Sometimes true

Rarely true or unsure

Q8 — Managers demonstrate follow-through and accountability in their commitments.*

Consistently true

Sometimes true

Rarely true or unsure

Q9 — Leadership behaviour consistently aligns with organizational values.*

Consistently true

Sometimes true

Rarely true or unsure

Q10 — Staff understand who to approach with questions or challenges.*

Consistently true

Sometimes true

Rarely true or unsure

Q11 — Conflicts are addressed respectfully and promptly, not avoided.*

Consistently true

Sometimes true

Rarely true or unsure

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Leadership Presence & Accountability Score

Psychological Safety & Respect

How well your workplace supports respect, learning, inclusion, and a blame-free environment.

Q12 — Staff treat each other with respect, regardless of role or seniority.*

Consistently true

Sometimes true

Rarely true or unsure

Q13 — Mistakes are viewed as learning opportunities rather than grounds for blame.*

Consistently true

Sometimes true

Rarely true or unsure

Q14 — Leaders intervene promptly when they see disrespectful or toxic behaviour.*

Consistently true

Sometimes true

Rarely true or unsure

Q15 — Diversity of thought and background is valued in discussions and decision-making.*

Consistently true

Sometimes true

Rarely true or unsure

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Psychological Safety & Respect Score

Engagement & Recognition

How well your organization recognizes contributions and keeps employees connected to their work and one another.

Q16 — Employees regularly receive genuine appreciation for their efforts.*

Consistently true

Sometimes true

Rarely true or unsure

Q17 — Recognition reflects personal contributions — not just length of service.*

Consistently true

Sometimes true

Rarely true or unsure

Q18 — Staff are invited to share input on how recognition could be improved.*

Consistently true

Sometimes true

Rarely true or unsure

Q19 — Achievements, anniversaries, and milestones are celebrated.*

Consistently true

Sometimes true

Rarely true or unsure

Q20 — We actively listen to what motivates each employee (e.g., flexibility, learning, meaning).*

Consistently true

Sometimes true

Rarely true or unsure

Q21 — Recognition is inclusive — acknowledging both clinical and non-clinical roles.*

Consistently true

Sometimes true

Rarely true or unsure

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Engagement & Recognition Score

Growth & Career Pathways

How your organization supports professional development, education, mentorship, and career progression.

Q22 — Staff have access to continuing education and professional development.*

Consistently true

Sometimes true

Rarely true or unsure

Q23 — Career progression paths (e.g., PSW → RPN → RN → leadership) are clearly communicated.*

Consistently true

Sometimes true

Rarely true or unsure

Q24 — Coaching or mentorship opportunities are available to support growth.*

Consistently true

Sometimes true

Rarely true or unsure

Q25 — Education and training are scheduled in ways that accommodate shift work.*

Consistently true

Sometimes true

Rarely true or unsure

Q26 — Learning is linked to performance goals, not just compliance requirements.*

Consistently true

Sometimes true

Rarely true or unsure

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Growth, Learning & Career Pathways Score

Well-Being & Work–Life Balance

How well your organization supports employee mental health, workload balance, and personal well-being.

Q27 — The organization actively monitors and addresses workload and burnout.*

Consistently true

Sometimes true

Rarely true or unsure

Q28 — Overtime and agency use are tracked, analyzed, and reduced through planning.*

Consistently true

Sometimes true

Rarely true or unsure

Q29 — Employee Assistance Programs and mental-health supports are promoted and used.*

Consistently true

Sometimes true

Rarely true or unsure

Q30 — Scheduling practices consider staff preferences whenever possible.*

Consistently true

Sometimes true

Rarely true or unsure

Q31 — Breaks, rest periods, and time off are respected and supported.*

Consistently true

Sometimes true

Rarely true or unsure

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Well-Being & Work–Life Balance Score

Inclusion, Diversity & Belonging

How well your organization embraces diversity, supports equitable practices, and fosters a sense of belonging for all staff.

Q32 — The workplace regularly celebrates diverse holidays, foods, and cultural festivals.*

Consistently true

Sometimes true

Rarely true or unsure

Q33 — Policies and practices reflect cultural and religious inclusivity.*

Consistently true

Sometimes true

Rarely true or unsure

Q34 — Hiring and promotion decisions are equitable and bias-aware.*

Consistently true

Sometimes true

Rarely true or unsure

Q35 — Staff feel they can bring their authentic selves to work.*

Consistently true

Sometimes true

Rarely true or unsure

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Inclusion, Diversity & Belonging Score

Teamwork & Collaboration

How well teams work together across roles and departments to support residents, families, and each other.

Q36 — Departments collaborate effectively — nursing, dietary, housekeeping, recreation, maintenance, etc.*

Consistently true

Sometimes true

Rarely true or unsure

Q37 — Staff willingly help one another, even outside their job description.*

Consistently true

Sometimes true

Rarely true or unsure

Q38 — Team meetings include space for sharing successes and challenges.*

Consistently true

Sometimes true

Rarely true or unsure

Q39 — Interdisciplinary problem-solving is encouraged and celebrated.*

Consistently true

Sometimes true

Rarely true or unsure

Q40 — Residents and families describe staff as cohesive, caring, and consistent.*

Consistently true

Sometimes true

Rarely true or unsure

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Teamwork & Collaboration Score

Resident-Centred Culture

How well your organization integrates empathy, dignity, and resident experience into everyday care.

Q41 — Staff understand how their work directly impacts residents’ quality of life.*

Consistently true

Sometimes true

Rarely true or unsure

Q42 — Resident feedback is regularly gathered and shared with teams.*

Consistently true

Sometimes true

Rarely true or unsure

Q43 — Care decisions balance clinical excellence with empathy and dignity.*

Consistently true

Sometimes true

Rarely true or unsure

Q44 — Staff continuity allows residents to know and trust their caregivers.*

Consistently true

Sometimes true

Rarely true or unsure

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Resident-Centred Culture Score

Organizational Alignment & Purpose

How clearly your organization communicates its mission, values, goals, and identity — and how consistently people live them every day.

Q45 — Our mission and values are clearly communicated and lived daily.*

Consistently true

Sometimes true

Rarely true or unsure

Q46 — Staff at every level can describe what the organization stands for.*

Consistently true

Sometimes true

Rarely true or unsure

Q47 — Strategic goals are tied to culture and people — not just operational metrics.*

Consistently true

Sometimes true

Rarely true or unsure

Q48 — Staff feel proud to tell others where they work.*

Consistently true

Sometimes true

Rarely true or unsure

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Organizational Alignment & Purpose Score

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Total Culture Health Score

Where should we send your report?

We’ll email your full Culture Health Score Report (PDF) with your category insights.

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Culture Health Check for Healthcare Providers

Communication & Transparency

Leadership Presence & Accountability

Psychological Safety & Respect

Engagement & Recognition

Growth & Career Pathways

Well-Being & Work–Life Balance

Inclusion, Diversity & Belonging

Teamwork & Collaboration

Resident-Centred Culture

Organizational Alignment & Purpose

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