General Manager, Retirement Living




This Retirement Home is under new ownership and rebranding is under way as new processes are being implemented, along with a culture shift to enhance the resident experience while ensuring associates feel heard and appreciated. The organization is responsive and supportive, and is seeking a General Manager that will be invested in enhancing the culture and ensuring the well-being of the residents while supporting and encouraging team members in developing their skills and confidence.

Valleytown Residence is well situated in the heart of Dundas, a community known for its extensive green space, charm and character. Many suites feature stone balconies and overlook a beautiful garden area. Renovations to common areas are complete at this 4 level Residence, and all 57 suites are being refreshed. Limited care is provided for the generally independent residents.

Position Overview:

Reporting to the Vice President-Operations, the General Manager (GM) is responsible for the overall management and successful day to day operations of the Retirement Home. These responsibilities include but are not limited to financial management and revenue generation, team member leadership and management, administration, leasing and community liaison, communication facilitation with residents, families and community partners, resident experience and wellbeing, quality assurance, and compliance with provincial regulatory agencies.

The General Manager will:

  • Effectively coordinate key resources in making decisions and assessing different options in daily problem-solving
  • Organize and direct business operations and communicate goals, issues, and policies clearly and persuasively
  • Demonstrate and cultivate a positive atmosphere daily in the community for residents, family, and all team members; as well as providing leadership to reach organizational goals

The General Manager will demonstrate an ability to lead a diverse team and work proactively in a dynamic environment, work flexible hours and be available to respond during off-duty hours to emergencies. Further, the role requires an ability to manage multiple priorities, possess good judgment, good organizational and time management skills, as well as excellent interpersonal skills.


  • A minimum of 2 years management experience in a retirement residence
  • Degree or Diploma in Business, Marketing, Health or related field
  • Exceptional communication and team building skills
  • Strong leadership and management skills with proven ability to motivate and coach a dynamic team

Please apply in confidence to:

Christine Melnyk
Maxwell Management Group Ltd.
1-855.305.4078 ext. 214

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If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for