Director of Care, Registered Nurse (RN) – Not for Profit, Hospice


About our Client:

The Salvation Army’s Richmond Rotary Hospice is a community which honours life, values humility and shares hope. Fifteen years ago, individuals in the community of Richmond initiated the idea of a community-based hospice for individuals and their families at end of life.

We created a partnership between the Rotary Club of Richmond and The Salvation Army, one based on a shared vision of the need for and value of hospice care. We demonstrate Christian values and are a transforming influence in the lives of our residents, families, staff, volunteers and the community. We are inspired by our Mission and Values and CARE about the work we do!

Position Overview:

The Director of Care provides leadership and direction to the Hospice Palliative Care program and to all care and environmental department staff.


  • Directs the operations of the Hospice in the absence of the Executive Director.
  • Supports and promotes the organization’s Mission, Vision, and Values.
  • Acts as a role model and mentor of Resident Centered Care, Resident Rights, and the Code of Ethics.
  • Supervises, trains, and develops up to 30 regular or casual RNs, LPNs, Care Aides, and Housekeepers.
  • Directs the hiring, orientation, training, evaluation, recognition, disciplining and terminations of nursing and direct care staff in concert with the collective agreement; submits and acts on incident reports; deals with nursing and direct care complaints.
  • Ensures and/or develops, implements, and evaluates goals, objectives, delivery of resident care and general operations of the care department.
  • Develops and submits to stakeholders for review as well as monitors, revises, and authorizes policies and procedures.
  • Establishes standards of practice in care consistent with the professional discipline and regulatory bodies.
  • Organizes and promotes quarterly internal nursing educational workshops that are based on current needs.
  • Participates in the development of the strategic direction for the Hospice.
  • Negotiates contracts with external agencies providing care and services to the Hospice (i.e., pharmacy, lab, physicians).
  • Oversees the purchasing and inventory control systems and ensures deliveries are checked when received.
  • Responsible for the oversight of the administration, control and safe keeping of all drugs and narcotics.
  • Responsible for the management of conflict resolution with respect to nursing and direct care staff, residents, and families.
  • Networks with other departments in the hospice and external agencies and organizations to optimize overall operations (i.e., resident load and services).
  • Oversees that regular chart audits are conducted and makes recommendations to ensure compliance with all legislative, regulatory, and organizational requirements.
  • Remains on-site during declared emergencies and works with the Emergency Measures Team to ensure the safety of residents and staff (i.e., flood, ice storm, fires).
  • Participates in fire drills, emergency response training, WHMIS and other education as required.


Education, Qualifications and Certifications:

  • Completion of a university program in a relevant