Currently seeking:

Area General Manager – Retirement Living

Stouffville, Ontario

Company Overview:

This leading provider of seniors’ housing is a four time winner of the Order of Excellence award, awarded for outstanding performance in the area of quality.
95% of families rank them as good to excellent
97.9% of the staff say they are proud to work for the organization.
Located in the heart of Stouffville, just off Main Street this 118 suite retirement residence is a quiet oasis in the midst of a vibrant community. The home is within walking distance to exclusive shops, local bookstores, specialty shops and cafes. You’ll feel the warmth as soon as you walk through the door. This Retirement Residence is both elegant and cozy with a dedicated and caring staff that go above and beyond for their residents’ well-being and happiness.

Position Overview:

In collaboration with the Vice-President, Operations / Regional Manager, provides leadership and support to assigned homes, as well as direct accountability for the operation of their “base residence”, which promotes the attainment of the corporate objective of providing quality care and service through the implementation of company philosophy.


  • Ensures implementation of all Quality Improvement activities.
  • Ensures effective utilization and control of financial resources through:
    • the budget process fiscal planning both short and long
    • reviews of the homes’ financial reports and working closely with controller and general managers in analyzing variances to budget and implementing corrective actions as necessary.
  • Ensures occupancy of residences are maximized through review of sales outcomes, processes, market analysis, management etc.
  • Ensures revenue of residences are captured through items such as appropriate service packages for market, ancillary services, etc.
  • Ensures compliance with applicable legislation and regulation including, but not limited to, MDS-RAI/CIHI reporting, Retirement Homes Act, Coroners Act, PEPIDA, etc., within each residence.
  • Provides guidance to general managers and consultants collectively and individually in planning, formulating and implementing strategies, policies and objectives that support the provision of quality services and care.
  • Assists general managers through the goal-setting and performance review process in the identification of collective and individual goals and developmental needs. Implements programs to meet those needs utilizing corporate and/or external resources as necessary.
  • Promotes research, testing and evaluation of new approaches to the provision of services and care, and maintains effective ongoing evaluation programs.
  • Ensures service and care standards are in keeping with the appropriate professional standards and supports adaption of best practices.
  • Promotes and maintains positive interactive and proactive relationships within which individual facilities exist and with the families and friends of residents, through:
    • development and implementation of effective marketing programs;
    • assisting staff at all levels to develop or build upon interpersonal and public relations skills to enhance their ability to enunciate and protect corporate value systems;
    • maintaining a personal and company profile through participation in governmental and professional activities, and encouraging similar activities at all levels of staff.
  • Acts as resource/consultant on matters of regulations and standards, accreditation, nursing care, finances, residence start-ups, purchasing, information systems, and continuous quality improvement for the homes.
  • Provides guidance and support to development, implementation and maintenance of proactive, quality systems related to employee relations programs.
  • Assists in seeking growth opportunities in Ontario by developing positive business relationships and actively collecting and reporting on information on the activities of our competitors, and developers.
  • Develops, researches, and keeps current of new and innovative care, service and marketing methods to increase occupancy and ensure innovative provision of services to seniors.
  • Communicates effectively and works cooperatively with all staff and owners to ensure work is effectively completed, a good working atmosphere is provided for fellow employees, and cooperative ventures are effectively developed and implemented.
  • Ensures effective utilization and control of financial resources through effective budgeting, ensuring provision and monitoring of appropriate financial information, and reviewing financial reports and corrective action as necessary.
  • Ensures complaints are handled effectively and in accordance with the policy, good customer service and organizational reputation.
  • Chairs committees as assigned by the Vice-President, Operations / Regional Manager.


  • Significant managerial experience particularly in the field of Retirement Home operations, demonstrated leadership, conceptual, influencing and communicating skills.
  • A university degree or equivalent is preferred.
  • Must have a valid driver’s license and access to a properly maintained vehicle, and be able to travel longer distances with over-night stays if required.


  •  A competitive compensation and benefits package has been designed to attract star performers.

Please apply in confidence to:

Judy Mansey
Maxwell Management Group Ltd.
1-855-305-4078 ext. 206

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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