Currently Seeking:

General Manager, Campus of Care

Calgary Alberta

About our client:

We’re founded on the belief that all seniors are entitled to a rich quality of life, with the opportunity to live as independently as possible, and we’re looking for the very best to join us. If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion we would love to speak with you.
Top talent, high standards
With 3,100+ employees across Canada, our team includes some of the best in the industry. You’ll have the opportunity to apply your full education and experience and rise to your full potential.
A difference you can measure
We’re about improving the lives of those around us and making a difference, every day. You’ll build lasting relationships with team members and residents, learn their unique stories, and many will even feel like family.
Appreciation through and through
We don’t just employ our people — we celebrate them, we support them, and we recognize them for their amazing commitment to providing quality care and service. Your wow moments won’t go unnoticed.

Position Overview:

As the General Manager of this Seniors Care Community, this position is responsible for ensuring the design and delivery of all non-care related services that are provided to the highest standards and aligned with the community’s philosophy and values. The successful candidate will provide the stewardship to ensure the delivery of services reinforce a ‘homelike’ environment and creates a sense of community through resident engagement. The successful candidate has an intimate understanding of a customer service culture and the leadership skills to ensure the implementation of this culture through a highly engaged and motivated workforce.
The successful candidate will have proven experience in operations management inclusive of food services, facility management, hospitality and marketing.

Responsibilities:

  • Responsible for the development, prioritization and implementation of the Community’s business planning goals.
  • Has direct accountability for the oversight of for the site inclusive of Food Services, Housekeeping, Laundry, Maintenance, Marketing and Care Operations.
  • Identifies, evaluates and monitors all service continuity risks related to non-care. This includes, all housing and hospitality services inclusive of environmental and facility risks.
  • Ensures the on-going evaluation of services through audits and surveys and identifies appropriate quality improvement initiatives.
  • Provides contract management oversight and ensures service and compliance standards are met.
  • Develops, reviews and monitors all non-care operating budgets and ensures the highest level of fiscal stewardship and innovation regarding the use of resources.
  • Demonstrates and ensures a culture of safety for all residents, family, staff, volunteers and visitors.
  • Inspires and fosters a collaborative team based on a culture of respect and inclusiveness and is aligned with the community’s Mission, Vision and Values.
  • Ensures the Community is prepared for all regulatory audits, inclusive of the Alberta Continuing Care and Accommodation Standards.
  • Ensures that the Community is in compliance with all applicable regulatory legislation and codes.

Qualifications:

  • Post-Secondary Education in Business Administration or a related discipline is preferred although combined education / experience will be taken into consideration.
  • Minimum 3 years of management / leadership experience.
  • Strong business acumen and demonstrated budget accountability.
  • Strong ability to manage diversity of work force; resolve any conflict issues, and maintain a harmonious working environment.
  • An ongoing focus on continuous improvement.
  • General knowledge and understanding of functional areas of responsibility.
  • Must possess excellent communication and organizational skills.
  • Good working knowledge of computers (Word, Excel and Outlook).

 Compensation:

  • Job variety, no two days will be the same
  • Amazing residents with rich life stories
  • Competitive salary and benefits

Please apply in confidence to:

Monica Mueller
Maxwell Management Group Ltd.
monica@maxwellmanagementgroup.com
1-855-305-4078 ext. 213

Leaders Helping Leaders … We Welcome Your Valued Referrals! 

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

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