If you are an accomplished leader with experience in retirement or seniors’ living who is seeking an opportunity to develop a new business from the ground up, read on. We are looking for an Executive Director who will spearhead the preparations for opening, and then lead the ongoing operations of our newest retirement community by the Bow River between Patterson and Edworthy Park. Opening date is projected for the Fall of 2018.

Your focus will be on implementing our business model to ensure maximum productivity and occupancy. You are a sales champion who will empower management and staff to deliver superior hospitality, customer service and unmatched choice in resident care and ancillary services.

Company Overview:

Our client is a leading purveyor of luxury retirement lifestyles across Canada. Our ideal candidate is passionate about making a difference in people’s lives and being part of an organization where residents receive unmatched choice and an enviable level of service in a positive, vibrant, and caring environment.

Position Overview:

Reporting to the Chief Operating Officer, the Executive Director is accountable for directing, administering and coordinating all activities of community, including the management of human, physical and financial resources. The Executive Director (ED) promotes the company’s philosophy which supports the implementation and maintenance of superior hospitality, customer service and unmatched choice in resident care and ancillary services.

The ED will focus on the ongoing improvement of the company’s business model to ensure maximum productivity; act as the sales champion by creating and maintaining a sales culture; establish key long-term relationships with business partners and corporate representatives that will enhance property operations, positive public reputation and top of mind awareness for marketing and sales.

Responsibilities:

  • Interpret and apply company mission, vision, values and policies as well as all legislative requirements for the efficient and effective operation of the business.
  • Delegate the appropriate responsibility and authority to manage the daily operations of the Community.
  • Implement effective human resources management programs, policies and procedures in compliance with SRL mission, vision, values, directives and legislative requirements.
  • Ensure effective stewardship of resources and maximization of profitability, including preparation and monitoring of Community annual budget, variance analysis and resource utilization.
  • Direct and monitor the establishment and maintenance of appropriate accounting and record-keeping functions.
  • Maintain a safe environment for residents, families, visitors, staff and volunteers through accident prevention, emergency procedures and regulations, appropriate and safe use of physical facilities, supplies and equipment, and preventative infection control procedures.
  • Ensure the effective delivery and ongoing evaluation of care and ancillary services that enhance the well-being of residents through the deployment of appropriate policies, procedures and resources.
  • Align services to best meet the needs of the residents in accordance with Company standards, policies and legislative requirements
  • Establish processes to facilitate the co-ordination of services and communication between departments towards the achievement of Community goals and objectives.
  • Create a sales and marketing culture through guidance of the deployment of effective techniques and strategies in accordance with Company brand promise of service delivery and marketing collateral.
  • Empower all employees to be involved in the Sales and Marketing process.
  • Engage in ongoing evaluation of all sales/marketing programs and tactics to maximize Occupancy, inclusive of a commitment to our sales process. Ensure transparency of revenue and occupancy targets.
  • Foster positive relationships amongst residents, their families, staff, volunteers and the community at large.
  • Actively promote the Community through outreach to systemic (hospitals) and non-systemic community influencers, while ensuring that we are delivering on our operational promise to our existing residents.

Qualifications:

  • Post-secondary education in Business Administration, Hospitality Management or industry related program, or equivalent combination of education and experience will be considered.
  • Minimum 3 years’ experience in a managerial or leadership capacity in a retirement residence, senior management in a health agency or service industry.
  • Experience with Alberta Health Services and Supportive Living Accommodation Standards is preferred.
  • Strong communication, organizational and decision making skills are a must, along with the ability to work in an active environment with a high degree of professionalism and diplomacy.
  • Proficient computer skills (Microsoft Office).

Compensation:

  • Excellent compensation package designed to attract star performers.

Please apply in confidence to:

Christine Taylor

Maxwell Management Group Ltd.

christine@maxwellmanagementgroup.com 

1-855-305-4078 ext. 209

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