Our valued client is seeking an:

Operations Manager, Campus of Care

Residential Care, Acquired Brain Injury, Mental Health

Surrey, BC


Our client is locally owned and operated, providing highly specialized residential care and services, and has many ties to the local community. Our client’s mission focuses on respect, and being a leading provider of high quality housing and residential care services that anticipates and quickly responds to the changing needs of the people they serve.

Our client offers the very best in care, comforts and hospitality to the people they serve. Dedicated to perfecting the residential care experience through their continuous innovation and continuous quality improvement programs, offering the highest standards of care for their persons in care and their family members.


Reporting to the President and the Clinical Services Administrator (CSA), or designate, the Operations Manager, Campus of Care is responsible for assisting the leadership team to meet strategic and operational goals, and coordinating ongoing and special projects that align with our client’s vision and position statements, licensing, and regulatory requirements. This includes, but is not exclusive to:
  • Integrated Continuous Quality Improvement Program & Risk Management;
  • Human Resources;
  • Health & Safety Initiatives and Programs;
  • Information Management & Technology;
  • Policies & Procedures;
  • Effective Administrative & Operational Functions;
  • Organization Communication Plans & Public Relations; and
  • The Accreditation Program


  •  Assists the President in preparation of reports, proposals and submissions to the Health Authorities
  • Assists the CSA in the development, implementation, and evaluation of the facility’s strategic and operating plans and systems to meet the organization’s goals within fiscal restraints
  • Liaises with the contract labour providers, meeting with them and the CSA regularly to review reports and evaluate ongoing program effectiveness against established standards and contractual requirements
  • Ensures quality service and care provision including the development of program goals, outcome measurements and evaluation tools, fostering and promoting new initiatives, and supporting them in the required training initiatives and other resources
  • Collaborates with the CSA on all aspects of human resources in identifying staffing needs and critical skills and talent required for on-going success and growth; recruitment; employee relations; promoting teamwork and motivation for engagement that aligns with organization culture and values; orientation; manages the education, awareness and professional development program; performance reviews; and discipline
  • Responsible for the computer network system and information management systems optimizing technological resources for development, storage, archiving, and eventual disposal
  • Maintains a systematic approach to the development, distribution, implementation, and maintenance of the organization’s policies and procedures to ensure compliance to all licensing and regulatory requirements
  • Coordinates the planning for annual licensing inspections by ensuring all departments have the necessary information to meet their requirements
  • Schedules and manages the Care Conferences and medication reviews
  • Provides support to the Client Services Coordinator with administration-related tasks, and during absences
  • Conducting ongoing assessment and analysis of administration and operational functions, developing action plans to organize and streamline the workflow
  • Ensure an effective and current communication plan and crisis communication plan is in place that supports the operation with clear and consistent messaging, and that all staff understand the protocols
  • Manages the organization’s website to ensure it is current and accurate
  • In partnership with the CSA and leadership team, establishes and maintains a network of community contacts, industry professionals and other stakeholders, and facilitates the development of community relation strategies
  • As Accreditation Coordinator leads the accreditation program and associated education initiatives to ensure compliance to standards and licensing requirements for a successful survey
  • Troubleshoots or escalates basic office administration issues
  • Performs other related duties as assigned and as required to meet operational demands


  • Completion of a university degree in Business Administration or Certified Administrative Professional
  • At least five (5) years senior management experience preferably in a seniors housing or residential care setting
  • Excellent business acumen in: health executives, human resource management, or seniors housing/care, sales and marketing, community relations, customer service, and networking
  • In depth knowledge of provincial acts and regulations, specifically the Residential Care Regulations, and Freedom of Information and Protection of Privacy Acts
  • A genuine personal and professional high level of integrity with sound and independent judgment, reasoning, and discretion; effective interpersonal skills, conflict resolution, and problem solving skills
  • Ability to work independently and be self-directed within a complex organization environment requiring a balance between regulation, customer service, and fiscal constraints
  • Proven skilled communicator with ability to write and format moderately complex correspondence, including memos, letters, brochures, handbooks, communiqués and presentations
  • Demonstrated superior time management skills, multitasking skills, and the ability to prioritize tasks
  • Robust computer skills, competent in Microsoft Office and overall computer literacy
  • Creatively innovative and resourceful with ability to be flexible to meet workload demands


A competitive salary including benefits and a pension plan.

Please apply in confidence to

Terri Aylward,
Talent Acquisition Manager
Maxwell Management Group Ltd.
1-855-305-4078 ext. 210

Leaders Helping Leaders – We welcome your referrals

If this opportunity is not a fit for your background and experience,

please feel free to forward to any interested colleagues.

We invite interested candidates to submit their resume in confidence.
While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations,
please let us know at the time of our contact so that we may arrange for their provision


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