Our valued client is currently seeking a: 

General Manager

for a Well Established Retirement Residence in Ottawa, ON

Company Overview

We are an Ottawa-based organization, which means that we have a small, deeply-involved corporate office, that allows us the ability to listen and adapt to our residents’ needs. And at Alavida Lifestyles, we offer seniors the ability to seamlessly transition from independent to assisted living in one place so that they can maintain the lifestyle and friendships that they’ve made. Come join our progressive team – incredible services, amenities, events, caring staff – we are certain you will love the Alavida Team!

Position Overview

Reporting to the Director of Operations, the General Manager will actively contribute to, and receive support from, a peer leadership team and an engaged corporate office.

Individually, you will lead and inspire a team of talented support managers, and be responsible for all aspects of the residence’s physical, staff and financial operations. You will have a strong engagement with sales and marketing. Moreover, your warm personality, empathetic outlook and communication / listening skills will add to our residents’ experience which we guard as a key corporate value.

The successful candidate will have the following skills and personality traits

  • You are empathic and a good listener and are able to connect with seniors and their influencers
  • You are competitive, you know how to engage leads and work through the sales process in order to keep the Community at full capacity and outperform the competition and market
  • You have a solid understanding of all related regulatory requirements that impact our industry, and experience working with union partners
  • Organization is key!
  • You understand and react effectively to financial performance metrics related to cost control, occupancy, budget variances, etc.
  • You are computer savvy and a creative thinker
  • You combine mature judgment with well-structured decision-making
  • While tactically involved in all daily operational issues, you are equally strategic in your approach to community network marketing and gaining tenant commitments as you guide your residence’s profitable growth
  • You are as committed to self-development as you are to mentoring the skills and career development of your managers and you lead to succeed


  • Bachelor’s Degree in related field
  • Previous management experience: 5 years preferably in retirement community or hospitality industry
  • Nursing Degree an asset
  • Approach-ability and a high degree of professionalism, patience, compassion and confidentiality when interacting with employees, residents and family members
  • Financial expertise with an ability to implement and manage budgets
  • Ability to assist in the development of business strategies, team-building, long-term planning and projections
  • Excellent presentation, oral and written communication skills and the ability to delegate both responsibility and authority
  • Working knowledge of industry-related legislation
  • Must have previous sales and marketing experience


  • A competitive salary and benefit package has been designed to attract star performers.
Please apply in confidence to:
Chris Hepburn
Maxwell Management Group Ltd.
1-855-305-4078 ext. 207

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Key Word Search: “Retirement Living” , “General Manager”, “Executive Director”, ED, GM


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