Seeking Experienced, Motivated Leader who has a Passion to Raise the Bar in the Retirement Industry!

Our client, a well-established, diverse and innovative family-owned company with a reputation for exceptional quality and integrity, is currently seeking a:

Director of Operations, Retirement Living

London, Ontario

Company Overview:

Our client, one of Canada’s 50 Best Managed Companies, is seeking a Director of Operations, Retirement Living. If you are passionate about making a difference in peoples’ lives and being part of an organization that is raising the bar for retirement living in Canada, then we look forward to speaking with you!

Position Overview:

Reporting to the Executive Vice President, Operations, and working from the Corporate Head Office in London, the Director of Operations, Retirement Living, will be accountable for the strategic vision and growth of retirement living, financial performance, service quality, resident safety, and reputation of the Residence communities within the region. The Director of Operations is also responsible for championing the vision, mission and philosophy of the Company along with the broader aspects of compliance and risk management components in executing the strategic business plan at the Residence community level.


  • Create and maintain a quality environment of compassion, care, safety and security for the residents who reside in the Residence and their families
  • Initiate and implement improvements to the operations of the Residences both owned and managed through ongoing compliance reviews and audits
  • Strategically prospect for new residence and retiree apartment development opportunities and evaluate potential sites / locations to ensure growth objectives
  • Provide medium to long term strategic directions and innovations for the Residences owned and managed
  • Be knowledgeable of all legislation and regulations applicable to the operation of Retirement Residences and ensure full compliance at all times
  • Regular on site visits in order to monitor compliance operationally; clinical coordination, marketing strategies, risk management initiatives, and program development to facilitate in the general improvements of quality care & service to residents and to ensure goals of regulatory compliance and company standards are attained
  • Cultivate and maintain a strong customer experience service delivery philosophy
  • Develop a strong performance driven culture by implementing best practices in operations and leading the Best Practice Committee assignments regionally
  • Communicate the corporate vision and goals to each Residence to foster a sense of enthusiasm, self-worth, and team spirit among the communities
  • Oversee the development of the operating and capital budgets for communities in the region and lead each Residence Community to meet its financial and quality goals and ensure efficient operations
  • Analyze ongoing financial results to ensure goals are reached
  • Communicate effectively by listening and probing, ensuring issues are addressed with respect for various prospectives and interacting in an open and trustworthy manner
  • To act as a resource in all matters relating to compliance/ regulations and operational issues including staffing concerns
  • Ensure that all complaints by residents and/or families are promptly and professionally addressed, including personal involvement where appropriate
  • Report regularly to the EVP Operations on all significant matters relating to the operations of the Residences and to the performance objectives set
  • Participate in industry organizations and ongoing educational development related to retirement living with a purpose of continued innovation and development
  • Participate in supporting workplace health in labour relations and human resources

Education, Skills & Qualifications:

  • At least ten (10) years of progressively responsible management experience at the senior level in the senior services/ accommodation sector, with emphasis on service quality/risk management and operational strategic planning experience
  • Completion of a Bachelor’s degree in health-related discipline or business an asset
  • In depth knowledge of all relevant industry legislative requirements and proven ability to ensure operational compliance to regulations
  • Excellent general management skills including, but not limited to: customer relations; strategic thinking; marketing; human resources; financial accountability; familiarity with office computer software products including excel, word, and industry related software programs
  • Demonstrated ability to lead effectively remote geographically distanced teams to achieve collective success
  • A sincere personal and professional interest in the provision of service to seniors who require supports in a congregate supportive setting, and an active participation in seniors’ care organizations
  • Complete familiarity with all the regulations and procedures of the Retirement Homes Regulatory Authority with respect to the operation of licensed Retirement Residences
  • Demonstrated success within the accreditation framework and other professional associations such as ORCA, LHINs, Public Health etc.
  • Ability to work independently and be self-directed


  • Excellent compensation package designed to attract star performers, including bonus, car allowance, full benefits and RRSP program.

Please apply in confidence to:

Christine Taylor

Maxwell Management Group Ltd. 

1-855-305-4078 ext. 209


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