Our valued client is seeking a:

Full- Time Receptionist, Brantford, ON


This progressive dental team strive to provide exceptional patient care in a friendly team environment.   They are known for their pursuit of excellence in patient care, clinical treatment and individual & team performance.

 Job Summary:

To ensure that the patients first contact (and subsequent contacts) with the office, whether by phone or in person creates and establishes such a favorable impression that they feel like a welcomed guest and are confident in having chosen us to care for their Dental needs.

The Receptionist / Patient Coordinator is responsible for servicing all patient accounts, finances, scheduling and treatment plans. This includes reviewing all non-clinical information with the patient in a way that encourages treatment acceptance, and may include making financial arrangements, sending predeterminations and following up on all treatment plans

 Duties & Responsibilities:

  • Greet and welcome all patients immediately upon their arrival. Hang up their coats and make them comfortable.
  • Schedule appointments for maximum efficiency for the doctor and hygienists
  • Process patient payments appropriately and explain fees
  • On a daily basis, review charts for the next 3 days in preparation for every morning huddle
  • Ensure all patient charts that have been processed with today’s charges, next appointment date and treatment plan, and their patient status is up to date
  • Confirm all appointments as per confirmation protocol and check for outstanding balances and premedications
  • Ensure all laboratory cases have been received before the patient arrives
  • Follow-up with patients who have failed appointments and/or others who need to reschedule, update their patient status accordingly
  • Prepare new charts for new patients that include office policies, cancellation policy and medical history
  • Maintain tidiness, cleanliness and adequately stocked supplies in the reception area
  • Attend and participate in ongoing staff meetings
  • Assist and support other team members where and when needed
  • Communicate all names and addresses of active patients and Leads with marketing firm for quarterly newsletter.
  • Other duties as needed


  • Minimum of 3 years experience in Dental Office setting preferred
  • Excellent communication skills
  • Excellent computer skills
  • Proven ability to multitask in a fast paced and high pressured environment


  •   A competitive salary designed to attract star performers, plus quarterly bonuses


Please apply in confidence to:

Bridget Nuttall
Maxwell Management Group Ltd.
1-855-305-4078 ext. 205

Leaders Helping Leaders…We Welcome Your Referrals!  

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues.

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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