Are you a dynamic, results oriented clinical leader looking to make a difference in the lives of Long Term Care, Hospice, Acquired Brain Injury and Supportive Living residents?
If so, we want to hear from you!
Our valued client is currently seeking a:
Assistant Vice President of Care Operations, Long Term Care, 
in Calgary, Alberta

 Position Overview:

Reporting to the Executive Vice President and Chief Operating Officer, the Assistant Vice President of Care Operations is responsible and accountable for providing corporate level, senior leadership in all aspects of the clinical operations for the organization, ensuring that the clinical, educational and volunteer priorities and actions reflected in the Strategic Plan are successfully implemented and that initiatives undertaken, as approved by the Executive Vice President and Chief Operating Officer, are carried out to ensure the provision of the highest possible quality of care, therapies and volunteer services to all residents and hospice patients.

The Assistant Vice President of Care Operations is a strategic leader and critical thinker who can produce results, ensure compliance with all applicable care related standards and licensing requirements, lead and assess quality resident/patient care practices and processes, champion innovation and coach/mentor other clinical leaders and care staff – both corporate and site specific. The Assistant Vice President of Care Operations provides clinical leadership to all sites and care related programs to ensure services are planned, organized, delivered, and evaluated in accordance with best practice standards. The position is responsible for supervising and supporting the Corporate Clinical Program Leader and site-based Facility Leaders in regards to all clinically related issues, needs and requirements.

Promotes organizations vision of Being the “Heart of Excellence”

  • Consistently demonstrates the Core Commitments and Core Values through modeling and daily practice, promotes dignity, choice and growth of all residents and ensures the delivery of highest possible quality of care.
  • Serves as primary organization contact with Alberta Health Services (AHS) – Calgary Zone (CZ) ISFL and Transition Services
  • Represents organization at designated AHS/CZ meetings, forums and committees.
  • Acts as a clinical advocate and representative for the organization within the broader continuing care community.

Develops and Formulates Clinical Protocols, Policies and Procedures Across All Sites and Programs.

  • Directs all care related practices, processes, policies and procedures and ensures their alignment with AHS policies, requirements, guidelines and/or legislation.
  • Leads the planning and site preparation for all Alberta Health (AH) and AHS audits – in particular those that involve the Continuing Care Health Service Standards (CCHSS);
  • Collaborates with the Clinical Program Leader and the Corporate Services Program Leader on Accreditation Canada audit preparation; and
  • Leads the development of all clinical policies.

Planning, Organization, Coordination, Direction and Evaluation of All Care Operations

  • Audits all sites to assess compliance with all clinical and care related policies, procedures, standards and best practices;
  • Ensures compliance with all applicable Provincial and Federal Legislation, Acts, Standards and Regulations;
  • Supervises and directs the Clinical Services Program Leader and the site-based Facility Leaders regarding all care related matters, issues, needs and requirements;
  • Collaborates with the Medical Director to ensure the appropriate provision and delivery of physician services to residents and patients; and
  • Takes a lead role in the commissioning of all new capacity builds and their units, beds and programs.

 Participates in Strategic Planning and leads the Fulfillment of Care Related Priorities, Goals and Objectives.

  • In collaboration with the Clinical Program Leader, leads the formulation, implementation and evaluation of all clinical program goals and objectives, policies, procedures, processes and protocols;
  • Chairs the LTC Quality Safety Practice Committee, Ethics Committee, Hospice Quality Practice Committee, Pharmacy and Therapeutics and attends the AHS Hospice Executive; and
  • Leads the clinical review of reportable and serious incidents and formulates action plans as required.

 Leads Care Related Quality Improvement (QI), Quality Assurance (QA) and Person-Centred Care Initiatives.

  • Provides corporate-level clinical direction to all Specialty Programs (e.g. Acquired Brain Injury, Behaviour Support Unit and Hospices) in relation to developing their programs, client eligibility criteria, client mix and staffing models; and
  • In partnership with the Clinical Program Leader, will review the ongoing Resource Utilization Groupings (RUGs) and Case Mix Index (CMI) scores of sites, identifies trends and collaborates with site-based clinical leaders and inter-disciplinary teams to identify opportunities to increase scores and maximize care funding.

Other Duties as Assigned and Required


  • Graduate of an accredited School of Nursing, Baccalaureate, with current registration as a Registered Nurse with the College & Association of Registered Nurses of Alberta (CARNA).
  • Master’s Degree in Leadership, Health Administration or Business preferred.
  • Minimum of 5-10 years of progressive leadership and senior level management experience, preferably in continuing care or an equivalent combination of education and experience may be considered.
  • Experience in Long Term Care, Hospice and Dementia Care, as well as Supportive Living and Brain Injury, is preferred.
  • Membership in the Canadian College of Health Leaders (CCHL) and the Certified Health Executive (CHE) designation are considered assets.
  • A dynamic leader who is innovative, open to new ideas with a demonstrated ability to lead and support multi-disciplinary care teams to ensure the provision of high quality care and services.
  • A high level of emotional intelligence to effectively engage and interact with other senior and middle level leaders, multi-disciplinary teams and front line care staff.
  • A demonstrated commitment to continuous, life-long learning and education to remain current and up to date on health care related trends, innovation and best practices.
  • Ability to develop, write, review and implement clinical policies and procedures.
  • A passion for leading staff education and a strong ability to mentor and coach clinical leaders, nursing and allied health staff.


  • Excellent time management and organizational skills.
  • Demonstrated presentation, coaching and teaching skills using adult learning models and related principles.
  • Excellent written and oral communication skills.
  • Strategic thinker with excellent problem solving abilities, inclusive of critical thinking and high emotional intelligence.
  • Able to prioritize competing demands, meet established deadlines and work independently, as well as in team based environments.
  • Requisite knowledge and ability to conduct care related audits and lead quality improvement initiatives for all clinical care.


  • A highly competitive compensation and benefits package has been designed to attract star performers, including full benefits package, 5 weeks vacation, RRSP and annual performance bonus
  • Opportunity to work with a passionate group of health care leaders to provide exceptional care and customer service

Please apply in confidence to:

Tobi Akintokun
Maxwell Management Group Ltd. 
1-855-305-4078 ext. 203

Leaders Helping Leaders…We Welcome Your Referrals!  

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues.

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


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